Refund Policy

General policy

All purchases of digital goods and in-game currency are final upon delivery. However, we handle disputes and errors case-by-case and honor applicable consumer-protection laws in your jurisdiction.

When we'll refund

• You were charged twice for the same item.
• Your purchase failed to deliver and our support team cannot resolve it within a reasonable time.
• Your jurisdiction's consumer-protection laws require a cooling-off period (e.g., EU 14-day right of withdrawal for services not yet fully performed — note that by purchasing digital content, you waive this right for already-delivered items).

When we typically won't refund

• The item has been consumed, used, or irreversibly applied in-game.
• You changed your mind after the item was delivered to your account.
• You were banned or suspended for Terms violations.

How to request

Email support@predatorslament.com with your Account ID, order ID, and a description of the issue. We respond within 3 business days.

Subscriptions

Cancel at any time via your payment provider's portal (Stripe, Apple, or Google). You retain access until the end of the paid period. No partial-period refunds unless required by law.

Mobile (Apple / Google) purchases

Refunds for iOS in-app purchases must be requested through Apple (reportaproblem.apple.com). Refunds for Google Play purchases must be requested through Google within 48 hours of purchase (play.google.com). When those platforms issue a refund, the corresponding in-game rewards are revoked.

Chargebacks

Filing a chargeback without first contacting us may result in account suspension pending resolution. Please contact support first; we almost always can resolve issues faster and more cleanly than a chargeback.